Outage in Trimble Viewpoint

Log in using SSO - Jobpac

Resolved Major
February 26, 2024 - Started 2 months ago - Lasted 2 days
Official incident page

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Outage Details

Some customers have reported an issue while trying to use SSO to log in to Jobpac. We are currently investigating this issue and will share updates as soon as we have more information available.
Components affected
Trimble Viewpoint Jobpac Connect
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/27/2024 11:46PM

Dear Jobpac Connect customers,

We are happy to report that this issue has now been resolved.

We thank you for your patience while we worked through this.

MONITORING 2 months ago - at 02/26/2024 11:39AM

Dear Jobpac Connect customers,

We would like to inform you that the urgent maintenance task for Jobpac Connect has been completed and SSO is now available. We are on high alert and will continue to monitor the services to ensure there is no repeat.

We thank you for your patience while we worked through this.

INVESTIGATING 2 months ago - at 02/26/2024 04:37AM

To further investigate the SSO login issues, there will be an urgent maintenance done tonight (26 Feb 2024) between 21:00 - 23:00 pm AEDT (UTC+11). During this time, you will not be able to log in to Jobpac Connect.

Updates will be posted here when Jobpac becomes available again.

Thank you

INVESTIGATING 2 months ago - at 02/26/2024 03:18AM

We continue to investigate this issue and will send out communications as soon as we know more. We have multiple teams working on this as their top most priority. Thank you for your patience.

INVESTIGATING 2 months ago - at 02/26/2024 01:53AM

We are continuing to investigate this issue and will send out communications as soon as we know more.

Thank you for your patience.

INVESTIGATING 2 months ago - at 02/26/2024 12:19AM

Some customers have reported an issue while trying to use SSO to log in to Jobpac. We are currently investigating this issue and will share updates as soon as we have more information available.

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