Outage in Tuff Shed

IM-261 DocuSign not generating eSign Packets on Orders

Resolved Minor
May 03, 2023 - Started 12 months ago - Lasted about 16 hours
Official incident page

IsDown continuously monitors the Tuff Shed status page and multiple sources to provide up-to-date information. Check back with us for the latest Tuff Shed uptime status.

Outage Details

When attempting to create a Retail eSign packet or ICA, the Docusign packet is not generating or allowing for signatures. We’re investigating this now.
Components affected
Tuff Shed Document Services
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 05/04/2023 02:47PM

This incident is resolved. Please reach out to IT Support if you continue to have issues.

MONITORING 12 months ago - at 05/04/2023 12:12AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 12 months ago - at 05/03/2023 10:59PM

When attempting to create a Retail eSign packet or ICA, the Docusign packet is not generating or allowing for signatures. We’re investigating this now.

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