Outage in Tuff Shed

IM-264 Salesforce configurator won't load - spinning blue box

Resolved Minor
May 12, 2023 - Started 12 months ago - Lasted 4 days
Official incident page

IsDown continuously monitors the Tuff Shed status page and multiple sources to provide up-to-date information. Check back with us for the latest Tuff Shed uptime status.

Outage Details

We are investigating reports that on some quotes users may be unable to open the configurator and will see a spinning blue box.
Components affected
Tuff Shed CPQ
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 05/16/2023 03:31PM

This incident has been resolved, please reach out to IT Support if you have any questions.

MONITORING 12 months ago - at 05/12/2023 07:26PM

We have deployed a fix for this issue and are now able to load the configurator on quotes that demonstrated this issue. We will continue to monitor this. Please try to access the configurator and please let IT support know if you do still see any issues.

INVESTIGATING 12 months ago - at 05/12/2023 03:27PM

We are continuing to investigate this issue.

INVESTIGATING 12 months ago - at 05/12/2023 03:26PM

We are investigating reports that on some quotes users may be unable to open the configurator and will see a spinning blue box.

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