Outage in Twilio

SMS Delivery Delays to Altice Network in the US From Short Codes

Resolved Minor
March 18, 2023 - Started over 2 years ago - Lasted about 21 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with SMS delivery delays to Altice Network in the US from short codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio SMS Short Code, North America
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 03/19/2023 08:37PM

We are no longer experiencing SMS delivery delays when sending messages to Altice Network, in the US From Short Codes. This incident has been resolved.

MONITORING over 2 years ago - at 03/19/2023 08:15PM

We continue observing recovery in SMS delivery delays to Altice Network in the US from short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING over 2 years ago - at 03/19/2023 06:07PM

We continue observing recovery in SMS delivery delays to Altice Network in the US from short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING over 2 years ago - at 03/19/2023 04:04PM

We are observing recovery in SMS delivery delays to Altice Network in the US from short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING over 2 years ago - at 03/19/2023 07:03AM

We are experiencing SMS delivery delays when sending messages to Altice Network in the US from Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING over 2 years ago - at 03/19/2023 03:09AM

We are experiencing SMS delivery delays when sending messages to Altice Network in the US from Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING over 2 years ago - at 03/19/2023 01:09AM

We are experiencing SMS delivery delays when sending messages to Altice Network in the US from Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING over 2 years ago - at 03/19/2023 12:03AM

We are experiencing SMS delivery delays when sending messages to Altice Network in the US From Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING over 2 years ago - at 03/18/2023 11:50PM

Our monitoring systems have detected a potential issue with SMS delivery delays to Altice Network in the US from short codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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