Outage in Twilio
Errors Impacting Real-Time Transcriptions, Conversation Relay, <Gather> Voice TwiML
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced elevated error rates affecting Real-Time Transcriptions, Conversation Relay, and <Gather> Voice TwiML services in the US1 region, specifically tied to the Deepgram speech recognition model. The incident lasted approximately 2.8 hours, during which the Google model was available as a workaround. Services fully recovered and the incident was resolved on September 12, 2026.
Our engineering team has observed an increase in error rates affecting our Real-Time Transcriptions, Conversation Relay, and Voice TwiML products. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Speech Recognition (Gather Speech) US1Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 6 hours ago - at 09/13/2026 12:12AM
We are no longer experiencing issues with Real-Time Transcriptions, Conversation Relay, and Voice TwiML products when using the Deepgram model. This incident has been resolved.
MONITORING
about 7 hours ago - at 09/12/2026 11:12PM
We are observing recovery across our Real-Time Transcriptions, Conversation Relay, and Voice TwiML products when using the Deepgram model. We will continue monitoring affected services to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 8 hours ago - at 09/12/2026 10:12PM
Our engineering team has observed an increase in error rates affecting our Real-Time Transcriptions, Conversation Relay, and Voice TwiML products using the Deepgram model. Customers experiencing issues should use the Google model as a workaround. We will provide another update in 1 hour or as soon as more information becomes available.
IDENTIFIED
about 8 hours ago - at 09/12/2026 09:27PM
Our engineering team has observed an increase in error rates affecting our Real-Time Transcriptions, Conversation Relay, and Voice TwiML products. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 8 hours ago - at 09/12/2026 09:25PM
Our engineering team has observed an increase in error rates affecting our Real-Time Transcriptions, Conversation Relay, and Voice TwiML products. We will provide another update in 1 hour or as soon as more information becomes available.
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