Outage in Twilio

Error Listing Support Articles on help.twilio.com

Resolved Minor

December 09, 2023 - Started over 2 years ago - Lasted about 17 hours
Official incident page

Incident Report

Our monitoring systems have detected synthetic test failing for help.twilio.com, but customers can continue to find support articles via search engine. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Components affected

Twilio Customer Support Center

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 12/09/2023 09:25PM

The issue with synthetic test failures for help.twilio.com has been resolved and the Twilio Help Center is operating normally at this time.

MONITORING over 2 years ago - at 12/09/2023 08:52PM

We are no longer observing synthetic test failures for help.twilio.com and the platform is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING over 2 years ago - at 12/09/2023 05:42AM

We are continuing to investigate about the synthetic test failing for help.twilio.com. We expect to provide another update in 24 hours or as soon as more information becomes available

INVESTIGATING over 2 years ago - at 12/09/2023 04:44AM

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