Outage in Twilio

Super SIM Usage Record API Returning Elevated HTTP 500 Error Rates

Resolved Minor
April 18, 2024 - Started 13 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue where almost 100% of the Super SIM Usage Record APIs are failing since 10 minutes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 04/18/2024 08:06PM

We are no longer experiencing issues with the Super SIM Usage Record API. This incident is resolved.

MONITORING 13 days ago - at 04/18/2024 07:37PM

We are observing recovery with the Super SIM Usage Record API. Our engineers are continuing to monitor the issue, and we will provide another update in 30 minutes.

INVESTIGATING 13 days ago - at 04/18/2024 06:45PM

We are experiencing elevated HTTP 500 error rates from Super SIM Usage Record API. Our engineering team is actively investigating the issue. We will provide another update in 1 hour or sooner once more information becomes available.

INVESTIGATING 13 days ago - at 04/18/2024 06:38PM

Our monitoring systems have detected a potential issue where almost 100% of the Super SIM Usage Record APIs are failing since 10 minutes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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