Outage in Tyro Service for Partners

Connectivity Issues

Resolved Minor
September 01, 2022 - Started over 2 years ago
Official incident page

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Outage Details

Please feel free to use this information if you’re receiving enquiries from merchants and encourage them to visit status.tyro.com for updates. We're aware of an issue which is impacting some customers ability to connect to the EFTPOS machine and transact. Some customers may also not be able to log into the Tyro App. Please try rebooting the EFTPOS machine by holding down the yellow button. We are urgently working on a resolution and will provide updates as they become available. We’re sorry for any inconvenience being experienced
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 09/01/2022 04:31AM

This incident has been resolved.

IDENTIFIED over 2 years ago - at 09/01/2022 01:44AM

Please feel free to use this information if you’re receiving enquiries from merchants and encourage them to visit status.tyro.com for updates.

The issue is now resolved and systems have returned to normal. If you are still experiencing any transacting difficulty, please reboot the EFTPOS machine by holding down the yellow button.

We’re sorry for any inconvenience caused to you and your customers.

IDENTIFIED over 2 years ago - at 09/01/2022 01:28AM

Please feel free to use this information if you’re receiving enquiries from merchants and encourage them to visit status.tyro.com for updates.

We're aware of an issue which is impacting some customers ability to connect to the EFTPOS machine and transact. Some customers may also not be able to log into the Tyro App. Please try rebooting the EFTPOS machine by holding down the yellow button. We are urgently working on a resolution and will provide updates as they become available. We’re sorry for any inconvenience being experienced

Latest Tyro Service for Partners outages

Transaction reporting on Tyro Portal and EFTPOS machines - about 1 month ago
Issue processing some transactions - 2 months ago
HealthPoint - 3 months ago
3G Network Shutdown - 6 months ago
Activation & Pairing - about 1 year ago

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