Outage in Tyro Service for Partners
3G Network Shutdown
Resolved Minor
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Outage Details
Components affected
Tyro Service for Partners EFTPOS Machine ConnectivityLatest Updates ( sorted recent to last )
Telstra has switched off their 3G network.
If you have any customers contacting you as their EFTPOS machine is showing “Sign on fail, cannot connect to 3G" - please direct them to reboot their EFTPOS machine and visiting Tyro.com/3G for further information including easy to follow videos on how to change your connection type.
Our call volumes have returned to normal and will close this incident
Telstra has switched off their 3G network.
If you have any customers contacting you as their EFTPOS machine is showing “Sign on fail, cannot connect to 3G" - please direct them to reboot their EFTPOS machine and visiting Tyro.com/3G for further information including easy to follow videos on how to change your connection type.
We are currently experiencing higher than normal call volumes, as our local Customer Support team assist customers getting in touch about the 3G shutdown.
We have updated Status.tyro.com with the above message.
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