Outage in Tyro Service for Partners
3G Network Shutdown
Resolved MinorIncident Report
Telstra has switched off their 3G network.
If you have any customers contacting you as their EFTPOS machine is showing “Sign on fail, cannot connect to 3G" - please direct them to reboot their EFTPOS machine and visiting Tyro.com/3G for further information including easy to follow videos on how to change your connection type.
We are currently experiencing higher than normal call volumes, as our local Customer Support team assist customers getting in touch about the 3G shutdown.
We have updated Status.tyro.com with the above message.
Components affected
Tyro Service for Partners EFTPOS Machine ConnectivityNeed to monitor Tyro Service for Partners outages?
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 11/08/2024 02:05AM
Telstra has switched off their 3G network.
If you have any customers contacting you as their EFTPOS machine is showing “Sign on fail, cannot connect to 3G" - please direct them to reboot their EFTPOS machine and visiting Tyro.com/3G for further information including easy to follow videos on how to change your connection type.
Our call volumes have returned to normal and will close this incident
MONITORING
over 1 year ago - at 11/04/2024 12:08AM
Telstra has switched off their 3G network.
If you have any customers contacting you as their EFTPOS machine is showing “Sign on fail, cannot connect to 3G" - please direct them to reboot their EFTPOS machine and visiting Tyro.com/3G for further information including easy to follow videos on how to change your connection type.
We are currently experiencing higher than normal call volumes, as our local Customer Support team assist customers getting in touch about the 3G shutdown.
We have updated Status.tyro.com with the above message.
Latest Tyro Service for Partners outages
Connectivity issues - about 1 month ago
Tyro Bank Account, Tyro Transaction Account payments and settlement delay - about 1 month ago
Connectivity issues - 3 months ago
Transaction processing - 3 months ago
Isses with some eCommerce transactions via digital wallet - 3 months ago
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