Outage in Tyro Service for Partners

Integration issues

Resolved Minor
December 08, 2022 - Started over 2 years ago - Lasted 28 days
Official incident page

Need to monitor Tyro Service for Partners outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Tyro Service for Partners, and never miss an outage again.
Start Free Trial

Outage Details

We’re currently experiencing an issue impacting some customers’ ability to process integrated transactions. Your machine should still be able to process standalone transactions. To switch to this mode, please refer to the following article: https://help.tyro.com/s/article/How-to-switch-between-integration-modes-Standalone-Integrated-and-Pay-Table To process a transaction in Standalone mode, please refer to this article: https://help.tyro.com/s/article/How-to-process-a-standalone-transaction-on-the-Tyro-EFTPOS-machine Please note, this workaround will bypass the Point of Sale/Practice Management Software system which means that there will be a mismatch between the Point of Sale/Practice Management Software and the Tyro machine reporting at the end of the day. The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress. Please feel free to use this information if you’re receiving enquiries from merchants and encourage them to visit status.tyro.com for updates We’re sorry for any inconvenience being experienced.
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 01/06/2023 03:24AM

This incident has been resolved.

INVESTIGATING over 2 years ago - at 12/08/2022 09:31PM

We’re currently experiencing an issue impacting some customers’ ability to process integrated transactions.

Your machine should still be able to process standalone transactions. To switch to this mode, please refer to the following article: https://help.tyro.com/s/article/How-to-switch-between-integration-modes-Standalone-Integrated-and-Pay-Table

To process a transaction in Standalone mode, please refer to this article: https://help.tyro.com/s/article/How-to-process-a-standalone-transaction-on-the-Tyro-EFTPOS-machine

Please note, this workaround will bypass the Point of Sale/Practice Management Software system which means that there will be a mismatch between the Point of Sale/Practice Management Software and the Tyro machine reporting at the end of the day.

The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress.

Please feel free to use this information if you’re receiving enquiries from merchants and encourage them to visit status.tyro.com for updates

We’re sorry for any inconvenience being experienced.

Latest Tyro Service for Partners outages

HealthPoint - 3 months ago
3G Network Shutdown - 6 months ago
Activation & Pairing - about 1 year ago

All Your Service Status Pages in One Dashboard

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4000 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook