UKCloud status

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UKCloud Latest Incidents

Resolved Incident - Cross Domain Security Zone - Elevated

We are investigating a problem in CDSZ Region 7. This incident is under investigation and updates will be provided when available. Customers will find they are unable to manage their VMs. If you believe your service has been affected, please contact Cloud Support.

Resolved Incident - UKCloud for Openstack - Assured

We are investigating a problem in Region 5 Zone 26. This incident is under investigation and updates will be provided when available. If you believe your service has been affected, please contact Cloud Support.

Resolved Incident - UKCloud for VMware - Assured

We are investigating a problem in Region 6 Zone F. This incident is under investigation and updates will be provided when available. If you believe your service has been affected, please contact Cloud Support.

UKCloud Scheduled Maintenances

Maintenance - UKCloud, Elevated and Assured


Where? UKCloud SSO, My Calls What? UKCloud will be performing upgrades on resilient network equipment which supports the above services. When? Monday 29 November 18:00 – Monday 29 November 23:00 Impact to customer? No customer impact is expected. However if you experience issues then please contact UKCloud Support on 01252 303300. Change Reference Number: 38053

from 11/29/2021 06:00PM UTC until 11/29/2021 11:00PM UTC Official maintenance report

Maintenance - Managed IT Operations - UKCloud Monitoring as a Service - Assured


Where? Assured What? UKCloud will be performing upgrades to our core monitoring which supports Managed Monitoring as a Service When? Thursday 2 December 10:00 - Thursday 2 December 17:00 Impact to customer? During the maintenance period there will be a delay in notifications regarding issues on servers monitored by Managed Monitoring as a Service. Notification events will continue to be logged throughout the maintenance window. Change Reference Number: 38272

from 12/02/2021 10:00AM UTC until 12/02/2021 05:00PM UTC Official maintenance report

Maintenance - UKCloud for Openstack, Assured


Where? Region 6 Zone 21 What? UKCloud will be performing configuration changes on network equipment within Region 6 Zone 21 as part of routine maintenance. When? Thursday 2 December 20:00 - Thursday 2 December 22:00 Impact to customer? Minor packet loss will be observed by all customers within this region & zone as the configuration on each set of devices is changed. Change Reference Number: 37810

from 12/02/2021 08:00PM UTC until 12/02/2021 10:00PM UTC Official maintenance report

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FAQ

Is UKCloud down?
UKCloud seems to be up and running. We're updating the status regularly.
I'm having issues with UKCloud, but the status is OK. What's going on?
There are a few things you can try:
How can I be notified when UKCloud is having issues?
You can subscribe for updates on the official status page or create an account in IsDown. We will send you an email, Slack, or Discord in real-time when UKCloud has issues.
Why should I subscribe to IsDown?
We want to keep you updated on the status of the services you care about and impact your company. We'll keep you informed about the incidents that happen. You get a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
What happens when I create an account?
You'll have access to a 14-day trial in our Pro plan. You can cancel anytime. After 14 days, you'll need to subscribe to an actual plan to continue to use the service.
How can I pay for a subscription?
You can go to the Billing section in your account, and choose one of the plan. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
Can I get a refund?
We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
You are missing one of the services I use. Can you add it?
Sure thing! Just contact us, and we'll add it ASAP. Some services are more straightforward to add than others, but we're going to work to find the best solution.

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