Outage in UKG

Incident on SMS sending to Australia // Incident sur l'envoi de SMS vers l'Australie

Resolved Minor
October 06, 2023 - Started 7 months ago - Lasted 14 days
Official incident page

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Outage Details

An anomaly has been detected in the sending of SMS to Australia for several days. Our teams are currently investigating the problem to determine where the problem lies and fix it. // Une anomalie a été détectée au niveau de l'envoi des SMS vers l'Australie depuis plusieurs jours. Nos équipes sont en court d'investigation et s'efforcent de résoudre le problème dans les plus brefs délais.
Components affected
UKG Third Party Component
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 10/20/2023 08:00AM

We have received confirmation from our service provider that the corrective actions have been finalized. This incident is therefore considered closed. We apologize for any inconvenience caused.

//

Nous avons reçu la confirmation de notre prestataire que les actions correctives étaient finalisées. Cet incident est donc considéré comme clos. Nous vous prions de nous excuser pour la gêne occasionnée.

INVESTIGATING 7 months ago - at 10/06/2023 09:33AM

An anomaly has been detected in the sending of SMS to Australia for several days. Our teams are currently investigating the problem to determine where the problem lies and fix it.
//
Une anomalie a été détectée au niveau de l'envoi des SMS vers l'Australie depuis plusieurs jours. Nos équipes sont en court d'investigation et s'efforcent de résoudre le problème dans les plus brefs délais.

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