Outage in UKG

[US PROD-ATL] Advanced Analytics affecting Statistics and Looker is currently down for Production Atlanta environments // Les Statistiques avancées et Looker sont actuellement inutilisables pour les environnement de Production d'Atlanta

Resolved Major

May 07, 2024 - Started almost 2 years ago - Lasted 3 days
Official incident page

Incident Report

A connection issue with database access has been identified. // Un problème de connexion avec la base de données a été identifié.

Components affected

UKG Analytics

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 05/10/2024 09:25AM

(Prod-ATL servers only)

We have not observed any new problems after the implementation of the fix. Therefore, we consider this incident as solved. We apologize for the inconvenience.

//

(Serveurs US Prod-ATL seulement)

Nous n'avons observé aucun nouveau problème après l'implémentation du correctif. Nous considérons donc cet incident comme résolu. Nous vous prions de nous excuser pour la gêne occasionnée.

MONITORING almost 2 years ago - at 05/07/2024 11:25PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 2 years ago - at 05/07/2024 03:54PM

A connection issue with database access has been identified.

//

Un problème de connexion avec la base de données a été identifié.

Latest UKG outages

[EU] Slowdowns on European production platforms // Ralentissement sur les plateformes de production européennes - over 1 year ago

[Staging] Partial outage on SFTP service // Service SFTP indisponible - over 1 year ago

[EU Servers] Degraded performances // [Serveurs Européens] Performances dégradées - over 1 year ago

[Europe] eSignature wrongly reporting 404 errors via API on existing signature processes // eSignature retourne une erreur 404 par API lors de la récupération des détails des processus de signature existants - over 1 year ago

[US, ATL, TOR] Delays for Document Migration process - over 1 year ago

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