Outage in UKG

[PROD-US, EU, Tor] Advanced Analytics Looker is currently down for Prod US, EU and TOR environments // Les analyses avancées affectant Statistics et Looker sont actuellement indisponibles pour les environnements de prod US, EU et TOR.

Resolved Major
May 13, 2024 - Started 8 months ago - Lasted about 21 hours
Official incident page

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Outage Details

A connection issue with database access has been identified. // Un problème de connexion avec la base de données a été identifié.
Components affected
UKG Analytics
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 05/14/2024 01:22PM

This incident has been resolved.

MONITORING 8 months ago - at 05/13/2024 04:54PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 8 months ago - at 05/13/2024 04:36PM

A connection issue with database access has been identified.

//

Un problème de connexion avec la base de données a été identifié.

Latest UKG outages

[EU] Slowdowns on European production platforms // Ralentissement sur les plateformes de production européennes - 4 months ago
[Staging] Partial outage on SFTP service // Service SFTP indisponible - 4 months ago
[EU Servers] Degraded performances // [Serveurs Européens] Performances dégradées - 4 months ago
[Europe] eSignature wrongly reporting 404 errors via API on existing signature processes // eSignature retourne une erreur 404 par API lors de la récupération des détails des processus de signature existants - 4 months ago
[US, ATL, TOR] Delays for Document Migration process - 5 months ago

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