Outage in UKG

[EU] Document Manager and People Assist are unavailable // Document Manager et People Assist sont indisponibles

Resolved Major
May 16, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

An incident is currently affecting our Document Manager and People Assist applications for customers hosted in Europe. Our teams are currently working to resolve the problem as quickly as possible. // Un incident est actuellement en cours sur nos applications Document Manager et People Assist pour nos clients hébergés en Europe. Nos équipes sont en cours d'intervention pour résoudre ce problème au plus vite.
Components affected
UKG Document Manager Core UKG Digital Process Manager UKG Knowledge Base UKG Smart Document Generation UKG Request Manager

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/16/2024 12:30PM

The cause of the incident has been detected and fixed. We apologize for any inconvenience caused.

//

La cause de l'incident a été détectée et corrigée. Nous vous prions de nous excuser pour la gêne occasionnée.

INVESTIGATING over 1 year ago - at 05/16/2024 11:34AM

An incident is currently affecting our Document Manager and People Assist applications for customers hosted in Europe. Our teams are currently working to resolve the problem as quickly as possible.

//

Un incident est actuellement en cours sur nos applications Document Manager et People Assist pour nos clients hébergés en Europe. Nos équipes sont en cours d'intervention pour résoudre ce problème au plus vite.

Latest UKG outages

[EU] Slowdowns on European production platforms // Ralentissement sur les plateformes de production européennes - about 1 year ago
[Staging] Partial outage on SFTP service // Service SFTP indisponible - about 1 year ago
[EU Servers] Degraded performances // [Serveurs Européens] Performances dégradées - about 1 year ago
[Europe] eSignature wrongly reporting 404 errors via API on existing signature processes // eSignature retourne une erreur 404 par API lors de la récupération des détails des processus de signature existants - about 1 year ago
[US, ATL, TOR] Delays for Document Migration process - about 1 year ago

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