Outage in UKG

[US] Prod-ATL - Slow downs on Document Manager / Request Manager // Ralentissements sur Document Manager / Request Manager

Resolved Major
April 02, 2024 - Started about 2 months ago - Lasted about 18 hours
Official incident page

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Outage Details

(Prod-ATL servers only) We are experiencing latencies when browsing on HRSD. The consequences may be longer response times and sporadic error messages. Our teams are actively working to identify and resolve this problem. (Serveurs US Prod-ATL seulement) Nous constatons des latences lors de la navigation sur HRSD. Les conséquences peuvent être des temps de réponse plus longs ainsi que des messages d’erreurs sporadiques. Nos équipes travaillent activement à l'identification et la résolution de ce problème.
Components affected
UKG Request Manager UKG Document Manager Core
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 04/03/2024 08:29AM

Our observations did not reveal any new problems. This incident is therefore considered resolved. We apologize for any inconvenience caused.

//

Nos observations n'ont pas montrées de nouveau problème. Cet incident est donc considéré comme résolu. Nous vous prions de nous excuser pour la gêne occasionnée.

MONITORING about 2 months ago - at 04/02/2024 04:30PM

A fix has been implemented and we are monitoring the results.


Un correctif a été mis en œuvre et nous surveillons les résultats.

INVESTIGATING about 2 months ago - at 04/02/2024 02:56PM

(Prod-ATL servers only)
We are experiencing latencies when browsing on HRSD. The consequences may be longer response times and sporadic error messages. Our teams are actively working to identify and resolve this problem.

(Serveurs US Prod-ATL seulement)
Nous constatons des latences lors de la navigation sur HRSD. Les conséquences peuvent être des temps de réponse plus longs ainsi que des messages d’erreurs sporadiques. Nos équipes travaillent activement à l'identification et la résolution de ce problème.

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[EU] Document Manager and People Assist are unavailable // Document Manager et People Assist sont indisponibles - 2 days ago
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[EU] Delays on signature updates and document distribution // Lenteurs au niveau de la mise à jour des signatures et de la distribution de documents - 12 days ago

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