Outage in Uphold

Wallet Downtime

Resolved Major
July 13, 2023 - Started about 2 years ago - Lasted about 8 hours
Official incident page

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Outage Details

Following today’s court’s ruling in Ripple’s favour against the SEC, we’re experiencing significantly increased activity on the Uphold platform. This high volume of user traffic may temporarily cause some difficulties for users trying to log into the Uphold Wallet. It also affects Topper and the Uphold card. Rest assured we’re working to rectify these issues as quickly as possible. We appreciate your patience and expect to restore our services to their usual efficiency shortly.
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 07/13/2023 11:28PM

This incident has been resolved.

MONITORING about 2 years ago - at 07/13/2023 10:53PM

We are continuing to monitor for any further issues.

MONITORING about 2 years ago - at 07/13/2023 10:43PM

Full service has now been restored but traffic levels remain very high.
We continue to monitor the situation.
Thanks

MONITORING about 2 years ago - at 07/13/2023 09:27PM

Service has been restored to the Android app and web wallet (wallet.uphold.com)
Service to the iOS app is gradually being restored.

IDENTIFIED about 2 years ago - at 07/13/2023 08:45PM

Our iOS App is temporarily unavailable owing to exceptional demand following today’s welcome U.S. Court decision on XRP.
We’re working hard to fix the problem and expect to restore service soon.
In the meantime, please access your Uphold account via wallet.uphold.com (i.e. via the web)
Thanks for your understanding and sorry for the inconvenience.

INVESTIGATING about 2 years ago - at 07/13/2023 04:43PM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 07/13/2023 04:01PM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 07/13/2023 03:51PM

Following today’s court’s ruling in Ripple’s favour against the SEC, we’re experiencing significantly increased activity on the Uphold platform.

This high volume of user traffic may temporarily cause some difficulties for users trying to log into the Uphold Wallet. It also affects Topper and the Uphold card.

Rest assured we’re working to rectify these issues as quickly as possible. We appreciate your patience and expect to restore our services to their usual efficiency shortly.

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