Outage in UserTesting

Issues signing up to the UT Network panel

Resolved Minor
January 17, 2024 - Started 4 months ago - Lasted about 15 hours
Official incident page

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Outage Details

We are seeing reports that the sign up process for our UT Network panel is not working as expected. We are investigating and will update in here as soon as we have more information. Apologies for the incovenience.
Components affected
UserTesting Applicant Process
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 01/18/2024 12:36AM

This incident has been resolved.

MONITORING 4 months ago - at 01/17/2024 11:53PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 4 months ago - at 01/17/2024 10:24AM

We have identified the root cause and will be working to fix it as soon as we can. We confirmed the sign up is correctly working in our systems. As a workaround, if you see an error message on your browser, please go to https://auth.usertesting.com/ and sign in with your credentials. Apologies for the inconvenience and thank you for your patience.

INVESTIGATING 4 months ago - at 01/17/2024 09:58AM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 01/17/2024 09:28AM

We are seeing reports that the sign up process for our UT Network panel is not working as expected. We are investigating and will update in here as soon as we have more information. Apologies for the incovenience.

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