Outage in UserVoice

Reports of errors delivering emails to ticketing system

Resolved Minor
May 31, 2022 - Started almost 2 years ago - Lasted 6 days
Official incident page

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Outage Details

We have identified an issue where some ticketing emails are bouncing with an error message. Our email service provider is investigating a change on their end that has caused this problem. We will continue updates here on our status page throughout the day, and please write in to support(at)uservoice.com with any additional questions.
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 06/06/2022 02:14PM

After monitoring the fix, we have confirmed that the incident has been resolved and the service is fully operational.

MONITORING almost 2 years ago - at 06/01/2022 01:29AM

We're continuing to monitor the fix. We're aware that this is still impacting a handful of customers. Please reach out to support (at) uservoice.com if this is still affecting your ticketing service.

MONITORING almost 2 years ago - at 05/31/2022 07:16PM

We have implemented a fix for this issue from our side, and are monitoring for any additional reports. Please reach out to support (at) uservoice.com with any additional questions.

IDENTIFIED almost 2 years ago - at 05/31/2022 05:30PM

We have identified an issue where some ticketing emails are bouncing with an error message. Our email service provider is investigating a change on their end that has caused this problem. We will continue updates here on our status page throughout the day, and please write in to support(at)uservoice.com with any additional questions.

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