Vend Status

Resolved Our CDN provider is experiencing an outage, making some pages unaccessible

We are currently investigating this issue.

Resolved iPad sell screen degraded

We are experiencing some degraded performance on iPad sell screen, there might be some issues with loading sales history and dashboard as well as some payment types. Users might be prompted to log in and out again. We apologise for any inconvenience caused.

Resolved issue affecting our retailers using Square payment terminals

We’re currently investigating an issue affecting our retailers using Square payment terminals. We've noticed that deleting the payment type and re-adding it back into the account helps and fixes the issue. Please bear with us, we’ll keep you informed with status updates as they come.

Resolved Some retailers using paypal are experiencing issues logging in to Vend.

We are currently investigating this issue.

Resolved Issues with direct payment integrations

We are currently experiencing an issue where retailers using our direct payment integrations do not receive a confirmation from the terminals once the payments are processed on the terminal. You can still process non-integrated payments on the payment terminal if your terminal supports standalone mode. We are actively investigating this issue and will provide more updates as they will become available. Terminals that support standalone mode: - Clover Flex and Mini - Ingenico Desk and Move 5000 - Pax A920, A60 and A80

Resolved Email sending delays

Emailed stock orders and certain other outbound emails from Vend are currently delayed. We're working to resolve this issue as quickly as possible.

Resolved Errors when Accessing Vend

We’re investigating an issue preventing retailers from accessing Vend. We’ll send updates as they arise, thanks for your patience.

Resolved Monoliph page unavailable

We have identified an issue with some pages in Vend loading. The issue should now be resolved and is being monitored by the team. If you are still experiencing issues please complete a hard refresh by following these steps: For PC : Hold down Ctrl and click the Reload button For Mac : Hold down Command+Shift+R button

Resolved Issues with uploading images and changing Xero settings

We are currently experiencing issues with uploading custom images and updating Xero settings. We’ll keep you informed with status updates as they come. Thanks for your patience.

Resolved Issue with sales

We identified an issue with sales, a fix has been implemented and we are monitoring the result. Please do not clear cache or reset your data until the issue is resolved. At that point, you will be able to resync the errored sales.