Outage in Viedoc

Occasional issues with PDF exports

Resolved Minor
October 20, 2021 - Started over 2 years ago - Lasted 5 months
Official incident page

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Outage Details

Viedoc continue to experience occasional issues with PDF exports, including but not limited to PDF/A. We are currently working to resolve this issue.
Latest Updates ( sorted recent to last )
IDENTIFIED over 2 years ago - at 10/22/2021 07:29AM

The hotfix has been rolled-out on Viedoc 4 - Japan.

IDENTIFIED over 2 years ago - at 10/22/2021 05:36AM

The hotfix has been rolled-out on Viedoc 4 - Europe.

IDENTIFIED over 2 years ago - at 10/21/2021 02:18PM

A hotfix is being finalized. Planned roll-out 2021-Oct-22.

INVESTIGATING over 2 years ago - at 10/20/2021 02:37PM

Viedoc continue to experience occasional issues with PDF exports, including but not limited to PDF/A. We are currently working to resolve this issue.

Latest Viedoc outages

Release of 4.78 on EU Instance - about 1 month ago

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