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Latest Viedoc Outages

Check the stats and details of the latest Viedoc outages and issues

2 Outages in the last 7 days
2 Outages in the last 30 days
6 Days since last incident

Minor · started 7 days ago

Viedoc 4.73 - issue with invitations to existing users

An issue in user invitations is introduced with Viedoc 4.73. User invitations sent to users with existing accounts, must match the casing in the email address in the user’s account in order for the user to obtain the new access. As an example, an existing user has the email address [email protected] An invite is sent to this user with additional role(s), but using an email address with different character casing, e.g. [email protected] The user will receive an invitation email as expected, but when logging in, the new role will NOT be visible and the invitation will NOT be possible to accept. An invite is sent to this user with additional role(s), using an email address with the same character casing, i.e. [email protected] The user will receive an invitation email as expected and will obtain access as expected. A hot-fix is being prepared to address this issue. Until then, we recommend to copy the email address from the user settings and pas...

Minor Resolved · 6 days ago · lasted 19 minutes

Text messages occasionally not delivered for US phone numbers (+1 country code)

Text messages sent to US are occasionally failing due to an issue at our primary provider. When the service for the primary provider is failing, the secondary provider is called in to action. Most text messages are then being delivered as expected, but messages are occasionally failing with the secondary provider. The issue has been ongoing since 2022-11-29 at 18:00 CET. Troubleshooting is ongoing at the vendor side. There are no known interruptions in the service of text messages in other regions.

Minor Resolved · about 1 month ago · lasted 4 days

Viedoc Reports on China Training is temporarily unavailable.

We have found a bug in the code for China Reports training 4.72. Our developers are working on a fix. Meanwhile Viedoc Reports on China will be down. Due to the above the release of Viedoc 4.72 to China Production is now planned to Monday 7th of Nov. This issue only affects Chinese training instance.

Minor Resolved · about 1 month ago · lasted about 2 hours

Post deploy delay issues with Viedoc 4 France

Customers may experience delays in alerts and subject status updates.

Minor Resolved · 3 months ago · lasted about 1 hour

Problems with Viedoc Reports in France, Japan, China

There is a problem to reach the Veidoc Reports in France, Japan and China. Troubleshooting ongoing.

Minor Resolved · 5 months ago · lasted about 7 hours

Viedoc 4 Japan - Background process issues

There are currently occasional issues with data exports, user log exports and pdf creation on save. We are investigating these issues.

Minor Resolved · 6 months ago · lasted 5 months

ViedocMe - Visibility issues of checkboxes

In the latest release of Viedoc (4.71), there is an issue with the ‘.contains() function’ in our new Viedoc Me with the optimized UI. This issue affects the visibility of the check boxes. If you encounter this issue we recommend you to continue using the “old” Viedoc Me application until the issue is resolved.

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