Outage in Viva Wallet

Degraded performance on E-Commerce Acquiring Flow

Resolved Minor
May 24, 2023 - Started 11 months ago - Lasted 12 minutes
Official incident page

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Outage Details

Card payment scheme MasterCard is experiencing technical issues. An increased number of e-commerce acquiring Transactions are not processed.
Components affected
Viva Wallet Checkouts
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 05/24/2023 02:43PM

This incident has been resolved.

INVESTIGATING 11 months ago - at 05/24/2023 02:33PM

Card payment scheme MasterCard is experiencing technical issues.
An increased number of e-commerce acquiring Transactions are not processed.

Latest Viva Wallet outages

Degraded Performance on Acquiring Flow - 16 days ago
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Selfcare Sales Transaction Error Response - about 1 month ago
Customer Care phone service degradation - about 1 month ago
Degraded performance on transaction flow. Affected country Belgium - about 2 months ago

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