Outage in Viva Wallet

Increased declines by Issuer Eurobank

Resolved Minor
May 24, 2023 - Started 11 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We have identified an increased number of transaction declines by card issuer Eurobank affecting both CP and CNP transactions.
Components affected
Viva Wallet Checkouts
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 05/24/2023 07:45PM

This incident has been resolved.

INVESTIGATING 11 months ago - at 05/24/2023 03:01PM

We have identified an increased number of transaction declines by card issuer Eurobank affecting both CP and CNP transactions.

Latest Viva Wallet outages

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Selfcare Sales Transaction Error Response - about 1 month ago
Customer Care phone service degradation - about 1 month ago
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