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Resolved Major WalkMe Application Outage
Menu Organizer, WalkMe Share, Action Bot, and Communications Center are presently experiencing an outage. Our developers are currently working to correct the issue.
Resolved Minor Session Playback Recordings Down
Starting around 1:00pm ET on Dec 21, the recording of new Session Playback sessions is down and currently being investigated.
Resolved Minor Report Subscriptions Failed to Send
Starting from Thursday Dec 16 2:00PM ET there were issues with report subscriptions being delivered via email. The issue was resolved and all failed reports were resent by 6:30am ET on Friday, Dec 17.
Resolved Minor Service Disruption for the Editor and WalkMe portals
WalkMe Editor and Admin space services were temporarily down but have since been restored as of 11 AM EST. End user experience was not impacted.
Resolved Minor Subscribed reports sent multiple times
Started: August 18th at 12:00am GMT Resolved: August 18th at 7:00 am GMT Root cause of the issue: Improvement to the report scheduling mechanism that was deployed to our Production instance after a round of QA introduced the bug to our system Resolution: The improvement was reverted and the queuing reports were deleted. Our Development Team is now conducting a deep dive investigation to understand how this happened.
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