Outage in WatchGuard

2024-04-20 - Global - Core services degradation

Resolved Major
April 20, 2024 - Started 14 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently experiencing issues with some core services at WatchGuard cloud portal. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes if not sooner.
Components affected
WatchGuard Support Case Portal:::CORE
Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 04/20/2024 11:44AM

We are no longer experiencing issues with core services at WatchGuard cloud portal and this incident is now resolved. Again, we apologize for any impact this may have had on you or your customers.

MONITORING 13 days ago - at 04/20/2024 11:10AM

A fix has been implemented and we are no longer experiencing issues with core services at WatchGuard cloud portal. We're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.

IDENTIFIED 13 days ago - at 04/20/2024 10:51AM

We are still experiencing issues with some core services at WatchGuard cloud portal, our teams has identified the issue and they are working on a fix, we'll post our next update in 1h, if not sooner.

IDENTIFIED 14 days ago - at 04/20/2024 10:22AM

We continue experiencing issues with some core services at WatchGuard cloud portal and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 30m, if not sooner.

INVESTIGATING 14 days ago - at 04/20/2024 10:22AM

We continue experiencing issues with some core services at WatchGuard cloud portal and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 30m, if not sooner.

INVESTIGATING 14 days ago - at 04/20/2024 09:46AM

We are currently experiencing issues with some core services at WatchGuard cloud portal. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes if not sooner.

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