Outage in WatchGuard

2024-04-02 - GLOBAL - Delay greater than 30 minutes in the Endpoint telemetry logs processing.

Resolved Minor
April 02, 2024 - Started about 1 month ago - Lasted about 5 hours
Official incident page

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Outage Details

We're investigating the delay in the Endpoint telemetry logs processing. Once we determine the impact and scale of this issue, we'll post our next update in 60 minutes, if not sooner.
Components affected
WatchGuard Administration:::GLOBE
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/02/2024 09:17PM

This incident has been resolved and the service is operating normally at this time. Again, we apologize for any impact this may have had on you or your customers.

MONITORING about 1 month ago - at 04/02/2024 08:54PM

We are no longer experiencing the delay in the Endpoint telemetry logs processing. We continue monitoring to ensure system stability. We'll post our next update in 30min, if not sooner.

IDENTIFIED about 1 month ago - at 04/02/2024 05:31PM

We've identified the issue and a fix has been implemented. However, we are experiencing delays and expect full recovery within 4 hours. We'll post our next update at 21:30 UTC, if not sooner. Thanks for your patience.

INVESTIGATING about 1 month ago - at 04/02/2024 04:52PM

We're still investigating the delay in the Endpoint telemetry logs processing. We apologize for the impact this event has caused. We'll post our next update in 60 minutes, if not sooner.

INVESTIGATING about 1 month ago - at 04/02/2024 03:52PM

We're investigating the delay in the Endpoint telemetry logs processing. Once we determine the impact and scale of this issue, we'll post our next update in 60 minutes, if not sooner.

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