Outage in WatchGuard

2024-03-22 - GLOBAL - Watchguard endpoint protection - Degradation in the download of signature files and installers

Resolved Major
March 22, 2024 - Started about 1 month ago - Lasted about 9 hours
Official incident page

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Outage Details

We are currently experiencing degradation in the download of signature files and installer, some users are experiencing errors while downloading components from Watchguard Endpoint Products. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 60 minutes, if not sooner.
Components affected
WatchGuard Administration:::GLOBE
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/22/2024 11:02PM

We are no longer experiencing errors related to the download of signature files and installer. This event is now resolved and Panda Endpoint Security is operating normally at this time. Again, we apologize for any impact this may have had on you or your customers.

MONITORING about 1 month ago - at 03/22/2024 10:35PM

Our systems shows that errors related to the download of signature files and installer for Watchguard Endpoint Products are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.

IDENTIFIED about 1 month ago - at 03/22/2024 07:43PM

The issue has been identified and we're working to restore normal operations. We'll post our next update in 3 hours, if not sooner.

INVESTIGATING about 1 month ago - at 03/22/2024 05:42PM

We are continuing to investigate this issue and our teams are working to restore normal operations. We apologize for the impact this event has caused. We'll post our next update in 2 hours, if not sooner.

INVESTIGATING about 1 month ago - at 03/22/2024 03:57PM

We are still working hard to resolve this event and are continuing to see intermittent errors. We'll post our next update in 2 hours, if not sooner. Thanks for your patience.

INVESTIGATING about 1 month ago - at 03/22/2024 02:41PM

We are currently experiencing degradation in the download of signature files and installer. Our teams are working on mitigation measures to restore normal operations, some users are experiencing errors or high latency while downloading components from Watchguard Endpoint Products, we apologize for the impact this event has caused. We'll post our next update in 60 minutes, if not sooner.

INVESTIGATING about 1 month ago - at 03/22/2024 01:36PM

We are currently experiencing degradation in the download of signature files and installer, some users are experiencing errors while downloading components from Watchguard Endpoint Products. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 60 minutes, if not sooner.

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