Outage in WatchGuard

2024-03-18 - AMER & EMEA - DNSWatch DNS resolution issues

Resolved Major
March 18, 2024 - Started about 2 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently experiencing issues with our DNS server resolvers in EMEA and AMER. As a workaround, customers experiencing errors can switch off DNSWatch.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/18/2024 03:35PM

We are no longer experiencing issues with DNSWatch resolution and this incident is now resolved. We apologize for any impact this may have had on you or your customers.

MONITORING about 2 months ago - at 03/18/2024 02:31PM

DNSWatch resolvers are operational in EMEA and AMER regions, we're monitoring to ensure system stability. We'll post our next update in 60 minutes, if not sooner.

IDENTIFIED about 2 months ago - at 03/18/2024 02:02PM

Our teams have deployed a fix in EMEA region and is now operational, DNSWatch is still experiencing intermittent resolution issues in AMER region and a fix is underway. We apologize for the impact this event has caused. We'll post our next update in 1 hour, if not sooner. As a workaround, customers experiencing errors can switch off DNSWatch.

IDENTIFIED about 2 months ago - at 03/18/2024 12:37PM

We continue to work on intermitent resolution issues in DNSWatch in EMEA and AMER regions. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 1 hour, if not sooner. As a workaround, customers experiencing errors can switch off DNSWatch.

IDENTIFIED about 2 months ago - at 03/18/2024 12:02PM

We continue to work on DNSWatch DNS resolution issues in EMEA. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 1 hour, if not sooner. As a workaround, customers experiencing errors can switch off DNSWatch.

INVESTIGATING about 2 months ago - at 03/18/2024 11:01AM

AMER resolvers are operational. We continue with issues in EMEA. Please check back in 1 hour for updates. As a workaround, customers experiencing errors can switch off DNSWatch. Thanks for your patience.

INVESTIGATING about 2 months ago - at 03/18/2024 10:26AM

We are currently experiencing issues with our DNS server resolvers in EMEA and AMER. As a workaround, customers experiencing errors can switch off DNSWatch.

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