Outage in WithSecure

Elements Agent for Mac 24.1 does not remove automatically previous version of the agent.

Minor
April 18, 2024 - Started 14 days ago
Official incident page

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Outage Details

We have identified that the upgrade to Elements Agent for Mac 24.1.51782 is unable to remove Elements Agent for Mac 23.2 automatically if the setting "Allow user to uninstall the product" is disabled. The root cause of the problem has been identified and fixed will be applied in the next release of agent for Mac. We sincerely appreciate your patience on this matter and apologize for the inconvenience caused.
Components affected
WithSecure Endpoints (Clients & Servers)
Latest Updates ( sorted recent to last )
IDENTIFIED 14 days ago - at 04/18/2024 07:14AM

We have identified that the upgrade to Elements Agent for Mac 24.1.51782 is unable to remove Elements Agent for Mac 23.2 automatically if the setting "Allow user to uninstall the product" is disabled.

The root cause of the problem has been identified and fixed will be applied in the next release of agent for Mac.

We sincerely appreciate your patience on this matter and apologize for the inconvenience caused.

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