Outage in Workato

API gateway returning 429 rate limit errors for endpoints without a rate limit policy

Resolved Minor
October 31, 2019 - Started about 6 years ago - Lasted over 2 years
Official incident page

Incident Report

Today at approximately 12:50PM PDT, we started deploying an update to the API gateway which contained changes to the rate limiting logic.

The update inadvertently caused requests to endpoints without a rate limit policy to eventually get rate limit error responses (response code 429).

The change was rolled back by about 14:05 PDT, and as of now 429 responses, system-wide, have returned to previous/normal levels.

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Latest Updates ( sorted recent to last )
RESOLVED about 6 years ago - at 10/31/2019 10:04PM

Today at approximately 12:50PM PDT, we started deploying an update to the API gateway which contained changes to the rate limiting logic.

The update inadvertently caused requests to endpoints without a rate limit policy to eventually get rate limit error responses (response code 429).

The change was rolled back by about 14:05 PDT, and as of now 429 responses, system-wide, have returned to previous/normal levels.

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