Stats for Xendit Virtual Accounts official incidents in the last 30 days
Number of Incidents
1 outages
Since last incident
29 days
Users reports for Xendit Virtual Accounts in the last 12 hours
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Major · 29 days ago · lasted about 1 hour
Dear Customer, We have detected issues in the following services: Virtual Account - Partial outage in creating payment and completing payment. - You may receive 5xx error response from Virtual Account Payment creation requests. - You may experience delay in receiving completed payment callback We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Reroute payment to different channels if possible. We apologize for the inconvenience. Sincerely, Xendit customer service
Minor · 3 months ago · lasted about 15 hours
Dear customers, We are noticing a degraded experience / delay in payment processing as follow: - Virtual Account creation for some banks will be PENDING - Alfamart creation from Checkout/Invoice will be PENDING Our teams are investigating the issue
Major · 4 months ago · lasted about 1 hour
Dear Merchants, We detected intermittent system disruption with one of our partners starting at 16:07. We are currently in the process of investigating and coordinating with our partner to solve this issue and will keep this page updated as we learn more and restore this service. Impact : - VA Create and Update will intermittently fail - VA Created during this time cannot be paid
Minor · 5 months ago · lasted about 1 hour
[Degraded] High Latency and 5xx Errors on APIs
Dear customers, We are noticing degraded experience on Xendit APIs affecting less than 1% of traffic. Some API requests may experience high latency that resulted in 5xx errors. Our team is investigating the issue.
Minor · 6 months ago · lasted about 1 hour
Intermittent API errors across all products
Dear customer, We're currently experiencing intermittent issues across all products. We are investigating the issue. In the meanwhile, you may experience elevated error rates.
Minor · 6 months ago · lasted 34 minutes
Dear customers, We are detecting an increase of 307 responses on Xendit APIs starting 10:32-10:43pm GMT+7 Our team has identified the issue on our Firewall and implemented the fix We are monitoring the results We apologized for the inconvenience caused
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