Outage in Xendit

Cards transactions needing 3DS are failing

Resolved Minor
December 15, 2023 - Started 5 months ago - Lasted 32 minutes
Official incident page

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Outage Details

Dear customers We are experiencing issue with 3DS cards authentication Impact: - all 3DS attempts failing - ID and PH merchants, still confirming if other region also affected Start time of the issue: 17:23 GMT+7 Non-3DS transactions not affected
Components affected
Xendit Cards Xendit Invoice
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 12/15/2023 11:50AM

This incident is resolved as of 18:30 GMT +7
We apologize for any inconvenience caused.
Please reach out to our customer success team if you notice any further issues.

MONITORING 5 months ago - at 12/15/2023 11:28AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 5 months ago - at 12/15/2023 11:24AM

We are continuing to investigate this issue.

INVESTIGATING 5 months ago - at 12/15/2023 11:24AM

Dear customers
We are experiencing issue with 3DS cards authentication
Impact:
- all 3DS attempts failing
- ID and PH merchants, still confirming if other region also affected

Start time of the issue: 17:23 GMT+7

Non-3DS transactions not affected

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