Outage in Yousign

Archiving Delay

Resolved Minor
January 25, 2024 - Started 3 months ago - Lasted about 10 hours
Official incident page

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Outage Details

Some customers may be experiencing delay to access archives. Our engineers are working to identify and resolve the issue as fast as possible. We will update you again shortly here. If you have urgent questions, please contact our support team by sending an email to support@yousign.com.
Components affected
Yousign API V2 - https://api.yousign.com Yousign APP V2 - https://webapp.yousign.com
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/26/2024 08:01AM

This incident has been resolved.

IDENTIFIED 3 months ago - at 01/25/2024 10:34PM

Our archiving service provider is currently experiencing a service slowdown.

Please be assured that all the archiving is correctly done and no data loss occurred. However, a delay in the archives availability may occur.

INVESTIGATING 3 months ago - at 01/25/2024 10:09PM

Some customers may be experiencing delay to access archives. Our engineers are working to identify and resolve the issue as fast as possible.

We will update you again shortly here.

If you have urgent questions, please contact our support team by sending an email to support@yousign.com.

Latest Yousign outages

[Production] - V2 + V3 - APP + API - Slowness on our platform (V2) & signature processing delays (V2 & V3) - 2 months ago
[Production] - V3 - APP + API - Errors and slowness on our App and API v3 - 2 months ago
[Production] - V2 - API - Slowness on our API V2 webhooks processing - 3 months ago
Degradation of Yousign v2 - 3 months ago
Degradation V3 - 4 months ago

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