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Yousign Outages
Resolved Minor App V2 & V3 - Login & signup unavailability
Yousign V2 & V3 APP is currently unavailable (https://webapp.yousign.com & https://yousign.app). Our Auth0 identity/authentication provider is experiencing an incident. It is therefore not possible to connect or register to Yousign applications. Our engineers are working to resolve this as fast as possible. We will update you again shortly here. If you have urgent questions, please contact our support team by sending an email to [email protected]
Resolved Minor V2 API & APP - Problem on email deliverability
Yousign V2 API & APP does not deliver any emails since 13:54 CEST (https://api.yousign.com & https://webapp.yousign.com). Our engineers are working to resolve this as fast as possible. We will update you again shortly here. If you have urgent questions, please contact our support team by sending an email to [email protected]
Resolved Minor Degradation of the document preview
Some customers may be experiencing an issue with document preview. Our engineers are working to identify and resolve this as fast as possible. We will update you again shortly here. If you have urgent questions, please contact our support team by sending an email to [email protected]
Resolved Minor Signatures delay
Some clients may experience a delay in signing documents. Our engineers are working to resolve this as fast as possible. We will update you again shortly here. If you have urgent questions, please contact our support team by sending an email to [email protected]
Resolved Minor Degradation
Some customers may be experiencing an issue with our service. Our engineers are working to identify and resolve this as fast as possible. On V3 solution, some users may experience listing problems on Signature request page. We will update you again shortly here. If you have urgent questions, please contact our support team by sending an email to [email protected]
Yousign Components Status
"I spend 2 hours trying to solve an issue and then realize it's due to an [EXTERNAL SERVICE] outage"
Every engineer at some point in time
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We monitor 24 hours a day, 7 days a week and will notify you if there is an incident. No more wasting time trying to figure out why something isn't working.
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Never again be caught off guard by unexpected maintenance from your services. A feed of the next scheduled maintenances is available.
Set the notification level for each service
Configure which notifications you want to receive from each service. You can choose to receive notifications for all incidents, only critical incidents, or just display them on the dashboard.
Integrate with your current workflows
Using Zapier or Webhooks, you can easily integrate notifications into your processes.
Receive a Weekly Digest
Every Monday, you'll receive a weekly summary of what happened the previous week as well as the maintenance schedule for the following week.
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Create one profile for each of your teams. One Dashboard and specific Notifications settings for each team.
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Filter notifications by service components. You can opt to receive notifications only when a specific component is affected.
For every team in your company
Engineering
Add another dimension (external systems) to your monitoring data and complement it with the external factors. Monitor the services your company relies on for the development experience. Don't waste time looking elsewhere, when it's an external outage.
Customer Support
Know before your clients tell you. Anticipate possible issues and make the necessary arrangements. Understand if your business is being impacted by outages in external services.
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One of your competitors is down? Maybe a good time to spread the word about your service.
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Step 1 Create an account
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Step 2 Select your services
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Step 3 Set up notifications
You can get notifications by email, Slack, and Discord. You can also use Zapier or Webhooks to build your workflows.
Frequently Asked Questions
- Is Yousign down today?
- Yousign seems to be up and running. We've updated the status 1 minute ago.
- I'm having issues with Yousign, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- How can I be notified when Yousign is having issues?
- You can subscribe for updates on the official status page or create an account in IsDown. We will send you a notification in real-time when Yousign has issues.
- Why use IsDown?
- We want to keep you updated on the status of the services that impact your company. You can setup a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
- What happens when I create an account?
- You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
- How can I pay for a subscription?
- You can go to the Billing section in your account and choose one of the plans. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
- Can I get a refund?
- We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
- Are we missing an integration?
- Contact us, and we'll add it ASAP.
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