[Production] - V2 + V3 - APP + API - Instability on our platform & signature processing delay

Our infrastructure provider continues to actively investigate the cause of sporadic instabilities that, from time to time, cause errors and brief delays in the signing process during business hours.
We haven’t had any further occurrences of this issue since yesterday at 4:15 PM (CEST).
Thank you for your continued patience and understanding. Please don’t hesitate to reach out if you have any questions.

Our infrastructure provider has mobilized its expert support teams to identify the root cause of the issue and resolve it as quickly as possible. We are awaiting their response and will update you tomorrow (Paris time, CEST).
During business hours, our service may experience occasional errors and brief slowdowns in the signing process.
Thank you for your understanding, and please feel free to reach out if you have any questions.

We’re investigating possible network issues with our infrastructure provider and have involved their team. Together, we are working to identify the root cause and restore stable service as quickly as possible.
We appreciate your patience and remain at your disposal for any questions or support needs.

Our V2 and V3 platforms are affected by instability.
Signature processing is taking longer than expected.

Our teams are mobilized to resolve this incident as quickly as possible.

We apologize for any inconvenience.
If you have urgent questions, please contact our support team by sending an email to support@yousign.com.