Outage in Yousign
Delay in v3 API webhook notifications
Resolved MinorIncident Report
Summary AI Generated
Yousign experienced a delay in v3 API webhook notifications from 8:50 AM to approximately 9:43 AM, while the main app and API remained fully functional and signatures continued to process normally. The webhook notification system was completely down during the initial period, then experienced delays until full resolution at 10:27 AM. A fix was deployed around 9:39 AM that restored webhook delivery, and all pending notifications were successfully sent by 9:59 AM.
Since 8:50 a.m., our webhooks/notifications are running slowly on API; The app and API remain functional and accessible.
we are investigating the cause
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Latest Updates ( sorted recent to last )
RESOLVED
about 18 hours ago - at 04/08/2026 08:27AM
This incident has been resolved.
MONITORING
about 19 hours ago - at 04/08/2026 07:59AM
All notifications/webhooks have been sent, and the service is back to normal.
IDENTIFIED
about 19 hours ago - at 04/08/2026 07:53AM
FYI - We have reassessed the initial impact. The response time is normal for both the app and the API.
Only the webhooks (notifications) for the v3 API were down from 8:50 AM to 9:43 AM. Since 9:43 AM, notifications/webhooks have been sent (though there is still some delay).
IDENTIFIED
about 19 hours ago - at 04/08/2026 07:39AM
A fix has just been deployed, and notifications regarding the status of the signatures are currently being sent out.
Please note that the signatures were properly signed and accessible; only the API webhooks had not been sent since 8:50 a.m.
INVESTIGATING
about 19 hours ago - at 04/08/2026 07:07AM
Since 8:50 a.m., our webhooks/notifications are running slowly on API; The app and API remain functional and accessible.
we are investigating the cause
Latest Yousign outages
Performance slowdown on v3 Application and API - 2 days ago
Degraded performance on API and App - 7 days ago
Signature processing delays - 15 days ago
V3 - Application and API degradation - about 2 months ago
V3 - Delay on eSignatures (SES, AES) - about 2 months ago
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