Outage in Yousign
Degraded performance on the Yousign application and API v3
Resolved MinorIncident Report
Summary AI Generated
Yousign experienced degraded performance from 9:31 AM to 10:00 AM CEST, affecting both their application and API v3 with increased latency in process execution. The incident also caused delays in notifications to signers including email, SMS, and voice communications. The service was fully restored by 10:00 AM CEST with all delayed notifications delivered and normal performance resumed.
Since 9:31 AM (CEST), we are experiencing degraded performance affecting both the Yousign application and the API v3. The main impact is increased latency in the execution of our processes.
Our team is actively investigating to assess the full scope of the impact and identify the root cause. We will provide a further update as soon as we have more information.
We apologize for any inconvenience this may cause.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 06/10/2026 08:04AM
As of 10:00 AM (CEST), the latency affecting the Yousign application and the API v3 has been resolved, and process execution times are back to normal.
During the incident window (9:31 AM - 10:00 AM CEST), in addition to the delay in process execution, notifications to signers including email, SMS, and voice were also affected by delays. All notifications have now been delivered and the service is operating normally.
We apologize for any inconvenience this may have caused and thank you for your patience.
INVESTIGATING
3 days ago - at 06/10/2026 07:51AM
Since 9:31 AM (CEST), we are experiencing degraded performance affecting both the Yousign application and the API v3. The main impact is increased latency in the execution of our processes.
Our team is actively investigating to assess the full scope of the impact and identify the root cause. We will provide a further update as soon as we have more information.
We apologize for any inconvenience this may cause.
Latest Yousign outages
Degraded performance on Advanced eSignature identification and image Identity Verification for Verify - 10 days ago
Resolved – Degraded performance on APP/API v2 / v3 - 19 days ago
Delayed status updates on v3 application - 26 days ago
v3 API & Application instability - about 1 month ago
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