Outage in Yousign
Delayed status updates on v3 application
Resolved MajorIncident Report
Summary AI Generated
Yousign's v3 application experienced a major incident where real-time status updates were not being delivered to users' browsers, meaning actions like completed signatures would not automatically appear as processed in the application. The API and core application functionality remained operational throughout the incident, with users able to see current status by manually refreshing their browser pages. The issue was resolved by rolling back a recent configuration change, restoring normal real-time notifications after 22 minutes.
Since 9:35 AM, we are experiencing an issue affecting the v3 application.
The API and the application are working normally, and your actions are being processed correctly on our side. However, the browser is not receiving real-time status updates. For example, a signature request that has just been signed will not automatically appear as signed in the application.
Workaround: Refresh the page manually to see the latest status.
Next update: We are currently rolling back a recent configuration change to restore normal behavior. We will share an update as soon as the situation evolves.
We apologize for the inconvenience and thank you for your patience.
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 05/18/2026 08:11AM
The application has been working normally since 9:57 AM. Notifications are now being delivered to users' browsers as expected.
Important action is required for already-connected users:
**If you were connected to the application between 9:35 AM and 9:57 AM, please force a refresh of your browser page to restore real-time updates.**
You can do this by: Clicking the refresh button in your browser, or Pressing Ctrl + R (Windows / Linux) or Cmd + R (Mac).
Users who connect (or reconnect) after 9:57 AM are not affected and do not need to take any action.
We sincerely apologize for the inconvenience caused during this incident. We are now marking this incident as resolved and thank you for your patience and understanding.
IDENTIFIED
6 days ago - at 05/18/2026 08:00AM
Since 9:35 AM, we are experiencing an issue affecting the v3 application.
The API and the application are working normally, and your actions are being processed correctly on our side. However, the browser is not receiving real-time status updates. For example, a signature request that has just been signed will not automatically appear as signed in the application.
Workaround: Refresh the page manually to see the latest status.
Next update: We are currently rolling back a recent configuration change to restore normal behavior. We will share an update as soon as the situation evolves.
We apologize for the inconvenience and thank you for your patience.
Latest Yousign outages
v3 API & Application instability - 11 days ago
Signature processing delays - 24 days ago
Delay in v3 API webhook notifications - about 2 months ago
Performance slowdown on v3 Application and API - about 2 months ago
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