Outage in Yousign
Degraded performance on Advanced eSignature identification and image Identity Verification for Verify
Resolved MinorIncident Report
Summary AI Generated
Yousign experienced degraded performance on Advanced eSignature identification and image Identity Verification for Verify from 4:28pm to 5:44pm CET due to an incident with a third-party provider. Users encountered slower response times and intermittent errors during the 76-minute outage that affected both the API V2 and web application. The service was fully restored and Yousign is investigating with their provider to prevent recurrence.
Since 4:24pm CET, we're currently experiencing degraded performance on Advanced eSignature identification and image Identity Verification for Verify due to an ongoing incident with one of our third-party providers. Some users may notice slower response times or intermittent errors. Our team is actively monitoring the situation and working with the provider to restore full functionality. We'll share updates as more information becomes available.
Components affected
Yousign API V2 - https://api.yousign.com Yousign APP V2 - https://webapp.yousign.comTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 06/03/2026 04:10PM
This incident is now resolved. Advanced eSignature identification and image Identity Verification for Verify have been fully operational since 5:44pm CEST. We will continue to investigate with our provider to identify the root cause and prevent any recurrence. We apologize for any inconvenience caused.
MONITORING
1 day ago - at 06/03/2026 03:57PM
Advanced eSignature identification and image Identity Verification are back to normal since 5:44pm CET. The incident impacted the service from 4:28pm to 5:44pm CET. We are monitoring the situation closely and awaiting confirmation from our third-party provider before resolving this incident.
INVESTIGATING
1 day ago - at 06/03/2026 03:45PM
We are continuing to investigate this issue.
INVESTIGATING
1 day ago - at 06/03/2026 03:36PM
Since 4:24pm CET, we're currently experiencing degraded performance on Advanced eSignature identification and image Identity Verification for Verify due to an ongoing incident with one of our third-party providers. Some users may notice slower response times or intermittent errors. Our team is actively monitoring the situation and working with the provider to restore full functionality. We'll share updates as more information becomes available.
Latest Yousign outages
Delayed status updates on v3 application - 17 days ago
v3 API & Application instability - 23 days ago
Signature processing delays - about 1 month ago
Delay in v3 API webhook notifications - about 2 months ago
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