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Outage in Yousign

Signature processing delays

Resolved Minor
March 25, 2026 - Started 29 days ago - Lasted 42 minutes
Official incident page

Incident Report

Summary AI Generated

Yousign experienced signature processing delays across both v2 and v3 platforms for 42 minutes, affecting API V2 and APP V2 components. While signatures continued to be processed, they took longer than usual to complete due to issues with signature callbacks. The engineering team identified the root cause, deployed a fix, and cleared the processing backlog, restoring normal operations.

We are currently experiencing delays in signature processing affecting both our v2 and v3 platforms. Our team has identified the issue and is actively working on a resolution. Signatures are still being processed but may take longer than usual to complete. We apologize for any inconvenience this may cause.

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Latest Updates ( sorted recent to last )
RESOLVED 29 days ago - at 03/25/2026 12:05PM

The signature processing delays have been fully resolved.

Following the deployment of our fix at 12:50, all pending signatures were progressively processed and the backlog was fully cleared by 13:02. All signatures are now being processed normally.

All systems are operating as expected.

We apologize for the inconvenience caused during this incident and thank you for your patience.

MONITORING 29 days ago - at 03/25/2026 11:57AM

We have deployed a fix to address the signature processing delays.

Signature callbacks backlog is clearing. We are actively monitoring the situation to ensure full recovery.

We will continue to monitor closely and will provide a final update once we confirm the incident is fully resolved.

Thank you for your patience.

IDENTIFIED 29 days ago - at 03/25/2026 11:50AM

We have identified the root cause of the signature processing delays.

Our engineering team is currently working on implementing a fix. The issue is affecting signature callbacks across all our eSignature products (v2 and v3).

We will notify you as soon as the fix is deployed.

We apologize for the continued inconvenience and appreciate your patience.

IDENTIFIED 29 days ago - at 03/25/2026 11:40AM

We are currently experiencing delays in signature processing affecting both our v2 and v3 platforms.

Our team has identified the issue and is actively working on a resolution. Signatures are still being processed but may take longer than usual to complete.

We apologize for any inconvenience this may cause.

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