Outage in Yousign

Performance slowdown on v3 Application and API

Resolved Minor

April 07, 2026 - Started 2 days ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Yousign experienced performance slowdowns on their v3 Application and API for 55 minutes, causing slower navigation, delayed page loads, increased API response times, and webhook delivery delays. The team increased system capacity to mitigate the impact while investigating the root cause. The issue was resolved and service returned to normal, though the underlying cause remained under investigation.

We are experiencing performance slowdowns on our v3 Application and API since 9:47 AM UTC+2. Application: Slower navigation and page load times API: Increased response times on API requests and delays in webhook delivery Signing delays are not affected by this issue. Our team is actively investigating the root cause. We have increased system capacity to help reduce the impact while we work on a resolution. We will provide updates as we learn more.

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 04/07/2026 09:19AM

The issue has been resolved since 10:22 a.m; our teams are investigating the root cause.

MONITORING 1 day ago - at 04/07/2026 08:35AM

The incident is now under monitoring; the situation has been stable since 10:22 a.m.

IDENTIFIED 2 days ago - at 04/07/2026 08:28AM

As of 10:22 a.m., the situation has returned to normal. We have increased our system's processing capacity while we identify the cause of the slowdown.

INVESTIGATING 2 days ago - at 04/07/2026 08:23AM

We are experiencing performance slowdowns on our v3 Application and API since 9:47 AM UTC+2.

Application: Slower navigation and page load times
API: Increased response times on API requests and delays in webhook delivery

Signing delays are not affected by this issue. Our team is actively investigating the root cause. We have increased system capacity to help reduce the impact while we work on a resolution.
We will provide updates as we learn more.

Latest Yousign outages

Delay in v3 API webhook notifications - about 19 hours ago

Degraded performance on API and App - 7 days ago

Signature processing delays - 15 days ago

V3 - Application and API degradation - about 2 months ago

V3 - Delay on eSignatures (SES, AES) - about 2 months ago

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