Outage in Yousign
Degraded performance on API and App
Resolved MinorIncident Report
Summary AI Generated
Yousign experienced degraded performance affecting both their API and application from 09:36 to 09:47 CEST, causing users to encounter access difficulties and slower response times. The incident also created a backlog in signature processing that persisted after the initial performance issues were resolved. All services returned to normal operation by 10:20 CEST, with signature processing times fully restored.
Between 09:36 and 09:47 CEST, we experienced degraded performance affecting access to both our API and application. Some users may have encountered difficulties accessing the platform or experienced slower response times during this period.
The situation has been stable since 09:47 CEST. However, we are currently experiencing delays in signature processing as a result of this incident. Our team is actively working to clear the backlog and return to normal processing times.
We continue to investigate the root cause of this degradation and will provide an update once our analysis is complete.
We apologize for any inconvenience this may have caused.
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Latest Updates ( sorted recent to last )
RESOLVED
about 8 hours ago - at 04/02/2026 08:26AM
Between 09:36 and 09:47 CEST, we experienced degraded performance affecting access to both our API and application.
Since 10:20 CEST, all signature processing times have returned to normal and the platform is operating as expected.
We are investigating the root cause of this incident.
We apologize for any inconvenience this may have caused.
MONITORING
about 9 hours ago - at 04/02/2026 08:07AM
Between 09:36 and 09:47 CEST, we experienced degraded performance affecting access to both our API and application. Some users may have encountered difficulties accessing the platform or experienced slower response times during this period.
The situation has been stable since 09:47 CEST. However, we are currently experiencing delays in signature processing as a result of this incident. Our team is actively working to clear the backlog and return to normal processing times.
We continue to investigate the root cause of this degradation and will provide an update once our analysis is complete.
We apologize for any inconvenience this may have caused.
Latest Yousign outages
Signature processing delays - 8 days ago
V3 - Application and API degradation - about 1 month ago
V3 - Delay on eSignatures (SES, AES) - about 2 months ago
V3 - Application and API instabilities - about 2 months ago
Delay on eSignatures (SES, AES, QES) - about 2 months ago
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