Outage in Yousign

[Production] - V2 - V3 - APP + API - signature processing delays

Resolved Minor
June 04, 2025 - Started 23 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Our V2 and V3 platforms are impacted by a general slowness. Signature processing is taking longer than expected. Our teams are mobilized to resolve this incident as quickly as possible. We apologize for any inconvenience. If you have urgent questions, please contact our support team by sending an email to [support@yousign.com](mailto:support@yousign.com).
Components affected
Yousign API V2 - https://api.yousign.com Yousign APP V2 - https://webapp.yousign.com
Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 06/04/2025 09:30PM

This incident has been resolved.

MONITORING 23 days ago - at 06/04/2025 09:21PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 23 days ago - at 06/04/2025 09:16PM

The issue has been identified and only impact QES signature level

INVESTIGATING 23 days ago - at 06/04/2025 08:58PM

Our V2 and V3 platforms are impacted by a general slowness.

Signature processing is taking longer than expected.

Our teams are mobilized to resolve this incident as quickly as possible.

We apologize for any inconvenience.

If you have urgent questions, please contact our support team by sending an email to [support@yousign.com](mailto:support@yousign.com).

Latest Yousign outages

V3 - QES - Delay on eSignatures - 10 days ago
V3 - Delay on eSignatures - about 1 month ago
[Production] - V2 + V3 - APP + API - Instability on our platform & signature processing delay - about 2 months ago
[Production] - V2 - V3 - APP + API - Slowness on our platform & signature processing delays - about 2 months ago
Email Notification Sending Issues - about 2 months ago

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