Outage in 21st Century Mobile

Messaging platform (myMSP) delivery delays

Resolved Minor
September 15, 2020 - Started about 5 years ago
Official incident page

Incident Report

Our Messaging platform (myMSP) is experiencing delivery issues. The API is accessible but messages are not being sent or delivered. A fix has been implemented which resolved the issue. All queued messages will be delivered shortly. Issue start: 2020-09-15 09:17 Issue resolved: 2020-08-21 10:05 Cause: Temporary software issue. Impact: Delivery of messages delayed. No messages where lost.

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Latest Updates ( sorted recent to last )
RESOLVED about 5 years ago - at 09/15/2020 08:23AM

Our Messaging platform (myMSP) experienced delivery issues between 2020-09-15 09:17 and 10:05. The API was accessible but messages where not being sent or delivered.

The issue has been resolved. All queued messages have been sent and delivered.

Issue start: 2020-09-15 09:17
Issue resolved: 2020-08-21 10:05
Cause: Temporary software issue.
Impact: Delivery of messages delayed. No messages where lost.

MONITORING about 5 years ago - at 09/15/2020 08:12AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 5 years ago - at 09/15/2020 08:12AM

Our Messaging platform (myMSP) is experiencing delivery issues. The API is accessible but messages are not being sent or delivered.

A fix has been implemented which resolved the issue. All queued messages will be delivered shortly.

Issue start: 2020-09-15 09:17
Issue resolved: 2020-08-21 10:05
Cause: Temporary software issue.
Impact: Delivery of messages delayed. No messages where lost.

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