Outage in 21st Century Mobile

Messaging platform (myMSP) delivery delays

Resolved Minor
February 14, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

Our Messaging platform (myMSP) is experiencing delivery issues. The API is accessible but messages are not being sent or delivered. Our team is working to resolve this issue. We will notify you as soon as more information is available. Issue start: 2024-02-14 22:14 Cause: Issue at hosting partner's data center is causing outbound message queue to be inoperable. Impact: Delivery of messages is delayed.
Components affected
21st Century Mobile Message delivery queue

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 02/14/2024 11:00PM

The issue has been resolved. All queued messages have been sent and delivered.

Issue start: 2024-02-14 22:14
Issue resolved: 2024-02-14 23:47
Cause: Issue at hosting partner's data center is causing outbound message queue to be inoperable.
Impact: Delivery of messages delayed. No messages where lost.

INVESTIGATING over 1 year ago - at 02/14/2024 09:41PM

Our Messaging platform (myMSP) is experiencing delivery issues. The API is accessible but messages are not being sent or delivered.

Our team is working to resolve this issue. We will notify you as soon as more information is available.

Issue start: 2024-02-14 22:14
Cause: Issue at hosting partner's data center is causing outbound message queue to be inoperable.
Impact: Delivery of messages is delayed.

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