Outage in 21st Century Mobile

Messaging platform (myMSP) delivery delays

Resolved Minor
April 03, 2020 - Started over 5 years ago
Official incident page

Incident Report

Our Messaging platform (myMSP) has been experiencing delivery issues since 2020-04-03 16:30. The API is accessible but messages are not being sent or delivered. Our team is working to resolve this issue. We will notify you as soon as more information is available. Status: Issue ongoing. Cause: Issue at hosting partner's data center is causing outbound message queue to be inoperable. Impact: Delivery of messages delayed until issue is resolved.

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Latest Updates ( sorted recent to last )
RESOLVED over 5 years ago - at 04/03/2020 03:35PM

The issue has been resolved. All queued messages have been sent and delivered.

Issue start: 2020-04-03 16:30
Issue resolved: 2020-04-03 17:14
Cause: Issue at hosting partner's data center caused outbound message queue to be inoperable.
Impact: Delivery of messages delayed for up to 45 minutes. No messages where lost.

MONITORING over 5 years ago - at 04/03/2020 03:20PM

Our hosting partner has implemented a fix and we are monitoring the result.

Issue start: 2020-04-03 16:30
Issue resolved: 2020-04-03 17:14
Cause: Issue at hosting partner's data center caused outbound message queue to be inoperable.
Impact: Delivery of messages delayed for up to 45 minutes. No messages where lost.

INVESTIGATING over 5 years ago - at 04/03/2020 02:46PM

Our Messaging platform (myMSP) has been experiencing delivery issues since 2020-04-03 16:30. The API is accessible but messages are not being sent or delivered.

Our team is working to resolve this issue. We will notify you as soon as more information is available.

Status: Issue ongoing.
Cause: Issue at hosting partner's data center is causing outbound message queue to be inoperable.
Impact: Delivery of messages delayed until issue is resolved.

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