Outage in 360dialog

Some disruptions to Embedded Signup flow

Resolved Minor
July 21, 2022 - Started about 3 years ago - Lasted about 22 hours

Incident Report

We have deployed a fix and are continuing to monitor for further issues.
Components affected
360dialog 360 Client and Partner Hub

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Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 07/22/2022 12:44PM

We have deployed a fix and are continuing to monitor for further issues.

IDENTIFIED about 3 years ago - at 07/22/2022 11:45AM

We are aware that the issue is not yet resolved for all users.
We will update again shortly.

RESOLVED about 3 years ago - at 07/22/2022 08:52AM

The issue is now resolved.

IDENTIFIED about 3 years ago - at 07/21/2022 03:54PM

We have identified the issue.
Please wait for new updates, which will be shared here as soon as they are available.
We do not have an ETA for resolution at the moment.

INVESTIGATING about 3 years ago - at 07/21/2022 02:26PM

We are receiving reports that some users are unable to launch the Embedded Signup flow. Our engineering teams are investigating this issues now.
Please wait for new updates, which will be shared here as soon as they are available.
We do not have an ETA for resolution at the moment.

Latest 360dialog outages

Some disruptions to fetching of message templates - about 2 months ago
Meta Issue - Templates not always duplicated during migration - about 2 months ago
Some disruptions to 360Dialog Client Hub - 3 months ago
Meta incident - Per Message Pricing enabled before 1.07.2025 - 4 months ago
Meta incident - New WhatsApp Business Account creation in Embedded signup - 4 months ago

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