Outage in 360dialog
Webhook events not arriving for On-prem numbers
Resolved Minor
June 27, 2024 - Started over 1 year ago
- Lasted about 19 hours
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Outage Details
We are aware of an issue that is impacting webhook events delivering to On-prem numbers. Our engineering team is currently investigating it. We do not currently have a resolution ETA but we'll update again as soon as possible.
Components affected
360dialog Meta / Facebook WhatsApp Business API (Message Delivery)Latest Updates ( sorted recent to last )
INVESTIGATING
over 1 year ago - at 06/26/2024 11:00PM
We are aware of an issue that is impacting webhook events delivering to On-prem numbers. Our engineering team is currently investigating it. We do not currently have a resolution ETA but we'll update again as soon as possible.
MONITORING
over 1 year ago - at 06/26/2024 11:00PM
The majority of functionality has been restored to normal. Webhook events have started arriving at the callback URL's.
Latest 360dialog outages
Some disruptions to fetching of message templates - about 1 month ago
Meta Issue - Templates not always duplicated during migration - about 2 months ago
Some disruptions to 360Dialog Client Hub - 2 months ago
Meta incident - Per Message Pricing enabled before 1.07.2025 - 3 months ago
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