Outage in 360dialog
New number Onboarding error
Resolved Minor
September 02, 2024 - Started about 1 year ago
- Lasted 2 days
Incident Report
We are aware of an issue that is impacting new number onboarding via the Embedded signup. We are currently investigating it with Meta. We do not currently have a resolution ETA but we'll update again as soon as possible.
Components affected
360dialog Embedded Signup
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Latest Updates ( sorted recent to last )
INVESTIGATING
about 1 year ago - at 08/30/2024 10:53AM
We are aware of an issue that is impacting new number onboarding via the Embedded signup. We are currently investigating it with Meta. We do not currently have a resolution ETA but we'll update again as soon as possible.
IDENTIFIED
about 1 year ago - at 09/03/2024 06:00AM
Meta has acknowledged the issue being on their Platform. We are continuing to work together with Meta on this problem, and do not currently have an ETA for restoration of all functionality.
MONITORING
about 1 year ago - at 09/03/2024 11:12AM
The majority of functionality has been restored to normal. We are currently monitoring it.
Latest 360dialog outages
Some disruptions to fetching of message templates - about 1 month ago
Meta Issue - Templates not always duplicated during migration - about 2 months ago
Some disruptions to 360Dialog Client Hub - 3 months ago
Meta incident - Per Message Pricing enabled before 1.07.2025 - 4 months ago
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